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Technical Support for Families

Technical Support for Familes
Posted on 10/05/2020

Technology Support for Families

Need a Device?

If your student already has a device that is not working or is broken, please DO NOT return it to your school. Instead, contact the Online Learning Support Line at 619-732-1400. The support technician will provide directions for exchanging your student device if it can’t be fixed during the call.

If the family is having a problem with their student device, process is:

1.     Family calls the Family Technology Support Line 619-732-1400

2.    Support tech troubleshoots the student Chromebook

3.    If the support tech is unable to fix the issue over the phone and determines a replacement device is required, directs the family to a IT Support Center for exchange of the device.

 Need Help Connecting to the Internet?

Please contact the SDUSD Family Support Line at (619) 260-2460 to learn about the multiple internet service options available.

Dedicated agents are standing by ready to assist. Bilingual-Spanish assistance is available.

Hours of operation are 7 a.m. - 6 p.m. Monday – Friday & 8 a.m. - 12 p.m. on select Saturdays (Aug. 29, Sept. 5 and Sept. 12).

Laptop Care and Use at Home

We always recommend that students:

  •    Charge the laptop fully each night - it may also be used while plugged in

  •    Use the laptop in a common area of the house - avoid using outside

  •    Use the laptop on a desk or table - avoid using or leaving it on floors

  •    Keep the laptop away from food, liquid, and pets

Need help with your district Chromebook or other Online Learning devices?

For technical support, call the Online Learning Technical Support Line at (619) 732-1400.

Hours of operation are 8 am - 5 pm, Monday - Friday

Saturday Hours: 9 am - 1 pm September 1 - October 31


District IT Link: https://sites.google.com/sandi.net/instructionalcontinuityit/technology-support-for-families

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